The Code incorporates information and procedures to assist motorists to confidently choose a business able to provide relevant assistance and quality levels of service and repairs

.Particularly where accident or bodywork damage is concerned assistance should include advice on procedures and options available in circumstances that may involve an insurance claim. Procedures in the Code are intended to help avoid any misunderstandings between the customer and member by encouraging all parties to be clear on what work is suggested, what work is to be carried out and the costs involved prior to that work being starting thus helping to avoid customer dissatisfaction.